Terry has over 40 years of consulting expertise in assisting clients in their strategy, operational and technology needs that seek to enhance the cost efficiencies of operations and the customer experience. That expertise has included improving processes for effective strategy execution and implementing the enabling technology solutions to get results.
As a Principal of Baskin Strategies, Terry has co-lead projects that determined Leading Work Solutions that support a collaborative organizational culture while provide employee benefits and reducing the costs of operations. Also, Terry has led the determination of the necessary performance metrics to help ensure that employee work responds to the needs of business and its customers.
Prior, Terry served the citizens of the State of Tennessee as Director of Customer Focused Government (“CFG”). He built and led an organization that provided consulting services as a business partner to the Departments of the Executive Branch to assist them in improving their services while lowering operating costs.
Some highlights of the services that Terry led in CFG include: