Terry has over 38 years of consulting expertise in assisting clients in their business strategy and operational needs. He has led the determination and implementation of strategies, operations and technologies that seek to enhance the cost efficiencies of operations and the customer experience. That leadership requires extensive business strategy and process expertise, an understanding of enabling technology solutions and an implementation approach to get results. Such a combination can best achieve a successful execution of the improvements and their sustainability.
Currently, Terry has led the determination of Leading Work Solutions for large multi-business organizations in the Southeast. This work has resulted in how flexible work models could be used to improve employee effectiveness and provide them benefits while saving office space. The solutions are business specific to respond to each one’s unique needs.
Prior, Terry served the citizens of the State of Tennessee as Director of Customer Focused Government (“CFG”). He built and led an organization that provided consulting services as a business partner to the Departments of the Executive Branch to assist them in improving their services while lowering operating costs.
Some highlights of the services that Terry led in CFG include:
Terry is a retired Deloitte Consulting Senior Principal. During his 30-year career, he provided consulting services in the areas of strategy, operations and technology to many large companies throughout the southeast. He assisted companies in corporate strategy development, corporate governance, cost management, operational and financial risk management, and business enabling process and technology design and implementation.