Heather Smith

Senior Management Consultant

Heather received her Bachelor’s Degree from San Diego State University and went

on to obtain her teaching credential and complete business, auditing, finance and

accounting courses. Her education and work experience led her to pursue a career

in auditing and operations.

Prior to her time at Baskin Strategies, Heather spent ten years working as an

auditor for the California State Government and seven years with the Tennessee

State Government at the Department of Commerce and Insurance. As the

Operations Director for the Fiscal Section, she worked in many capacities including

but not limited to; compliance auditing, process analysis and improvement, real

estate reduction and layout and performance plans with an emphasis on metric

driven goals and output in order to improve overall performance. Her passion for

operations and process improvement led to successful implementation of

Alternative Workplace Solutions for her many teams as well as more efficient

process time and metric improvement.

Her roles in auditing and operations for the Tennessee State Government led her to

pursue a career as a Senior Management Consultant to implement Leading

Workplace Solutions that could transform organizations beyond just state agencies

both culturally and physically. Heather's experience with policy drafting, training

materials, technology implementation, process improvement, departmental

communications, and move coordination offers a unique end-to-end project

experience to Baskin Strategies.

Currently, Heather acts as the primary project lead for the implementation of

Leading Work Solutions in multiple businesses and organizations in the Southeast.

Her work surrounding the analysis of employee work functions and workspace

utilization has resulted in real estate optimization, a more flexible workforce, and

process improvements. Heather’s drive to understand the unique aspects of each

organization has resulted in tailored solutions that keep both the overall

organizational goals and the employees in mind.